Shipping Policy

Processing Times

All orders are processed within 2–5 business days, unless otherwise stated.

Orders are not shipped or delivered on weekends or holidays.

During periods of high order volume, processing times may be extended slightly. If there is a significant delay in shipping your order, we will notify you via email.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery estimates vary depending on location and selected shipping method. Estimated delivery times are provided by the carrier and are not guaranteed.

Typical timeframes:

• Domestic (U.S.): 3–7 business days after shipment
• International: 7–21 business days after shipment

Shipment Confirmation & Tracking

You will receive a shipment confirmation email with tracking information once your order has shipped.

Please allow up to 24 hours for tracking information to update.

Shipping Carriers

We ship via reputable carriers such as USPS, UPS, and FedEx. Carrier selection may vary based on order size and destination.

Once an order has been transferred to the shipping carrier, delivery timelines are the responsibility of the carrier.

Delays, Lost, or Stolen Packages

Derma Essentials Lab is not responsible for delays caused by shipping carriers, weather conditions, customs clearance, or incorrect shipping information provided at checkout.

If your package is marked as delivered but cannot be located, please contact the carrier directly to initiate a claim.

If you believe your package has been lost in transit, contact us at:

info@dermaessentialslab.com
(310) 890-4910

We will assist where possible.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is entered at checkout and the package is returned to us, additional shipping fees may apply to reship the order.

Derma Essentials Lab is not responsible for orders shipped to incorrectly provided addresses.

International Shipping & Customs

International orders may be subject to customs duties, taxes, and import fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the shipping cost.

Customs processing times may cause delays beyond estimated delivery dates.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of:

• The damaged product
• The outer packaging
• The shipping label

We will review and resolve promptly.

Contact Information

Derma Essentials Lab
21822 Lassen St.
Chatsworth, CA 91311
United States

Email: info@dermaessentialslab.com
Phone: (310) 890-4910